Contact DOCK Engineering & Support
Have questions regarding file uploads, streaming latency, or account setup? We are here to help you get the most out of your unlimited personal cloud storage.
Quick Support Summary
DOCK is an independently developed open platform. Most common questions regarding authentication, upload limits (up to 2 GB per file), and browser streaming can be resolved in under a minute without waiting for email correspondence.
How Can You Reach Our Team?
Email Engineering Support
Send inquiries regarding bugs, security vulnerabilities, or feature feedback directly to our developer team.
support@dockcloud.inDeveloper Profile & Issues
Follow lead developer Bhanu Pratap Singh on GitHub for architectural updates, roadmap milestones, and feedback.
github.com/bhanuuu04 ↗Frequently Asked Support Questions
How do I log in or access my stored files?
DOCK uses secure passwordless authentication. Simply visit the homepage, enter your phone number with your country code, and input the one-time code sent directly to your official Telegram app. No separate passwords or login credentials are required.
Why didn't I receive my authentication code?
Verification codes are sent to your official Telegram application rather than via SMS. Ensure you have the Telegram app open on your phone or desktop to view the login alert message containing the code.
Are there any fees or paid support tiers?
No. DOCK is 100% free forever with ₹0 monthly subscription fees. We provide support to all users without requiring any payment, subscription plan, or credit card details.
Data Privacy & Security Guarantee
DOCK never requests your personal passwords, banking details, or sensitive account information. All file transfers occur over encrypted TLS connections directly to your personal storage layer.